LPG Aadhaar KYC Messages Trigger Consumer Backlash Over Privacy Concerns
By A Draft Correspondent
Fresh messages from LPG distributors asking consumers to complete Aadhaar-based eKYC through biometric verification or online authentication have triggered concern among consumers, many of whom allege that the communication wrongly creates the impression that Aadhaar verification is compulsory even for those who do not receive Direct Benefit Transfer (DBT) subsidies.
Consumers across the country say the distributors warn of consequences such as paying higher LPG prices or even disruption of service if Aadhaar verification is not completed. Several have questioned the legal basis of such communications.
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| Illustration for representational purpose only |
"This is nothing but intimidation," feel Colaba consumers almost unanimously. "The message makes it sound as though my LPG connection is at risk. I do not receive any subsidy. Why should I be compelled to submit biometrics?" The messages were misleading and coercive and the law is clear that Aadhaar cannot be made mandatory for essential services except where specifically authorised.
Read legal commentary by Gajanan Khergamker - Aadhaar by Intimidation? When LPG Distributors Overstep the Law
Consumer groups point out that the Aadhaar framework, Supreme Court judgments and government notifications distinguish between authentication required for subsidy delivery and compulsory Aadhaar linkage for receiving essential services.
The Ministry of Petroleum and Natural Gas has previously clarified that Aadhaar authentication is intended for consumers seeking Direct Benefit Transfer benefits. Legal experts say extending such requirements to all consumers through blanket messages risks creating unnecessary confusion.
Privacy advocates have also raised concerns over widespread biometric collection by distributors. They argue that any perception that consumers must part with Aadhaar details or fingerprints merely to continue receiving LPG supplies could expose citizens to avoidable privacy and financial risks if personal information is mishandled or misused.
Consumer organisations are now urging the Ministry of Petroleum and Oil Marketing Companies to issue an immediate clarification distinguishing mandatory procedures applicable to subsidy beneficiaries from optional verification for non-DBT consumers. They have also called upon distributors to refrain from issuing communications that could be construed as coercive or inconsistent with the law.
The issue is expected to revive the wider debate on Aadhaar's permissible use, informed consent, and the responsibilities of agencies handling citizens' personal data.
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